Refund policy

Keep the following in mind when making a change:

• Send us an email to info@sietedieciseis.com informing us of the news, with the subject: I require a product change
• Your item must be unused and in the same condition you received it.
• The item must be in its original packaging.
• To complete your return, we require a receipt or proof of purchase.
• Only regular priced items can be exchanged; Promotional items have no change.
• No refunds are made. If the customer does not want any product, a gift voucher will be issued.

Claims for defects:

• We only replace items if they are faulty or damaged.
• Send us an email to info@sietedieciseis.com attaching images or videos that show the defect at the time of receiving the product

Shipment

• You are responsible for paying shipping costs to return an item.
• Shipping costs are not refundable.
• Delivery times may vary due to factors external to the carrier or public order.

For 7.16 the most important thing is that you are happy with your purchase. If you have any questions, do not hesitate to contact us by email at info@sietedieciseis.com and we will gladly assist you as soon as possible.